First Capital Bank Migrates to New IT Systems

First Capital Bank formerly known as Barclays will migrate to new Information technology (IT) systems with effect from 4 March 2019.

The migration related activities will commence after banking hours on Thursday 28 February 2019 and will continue into the early hours of Monday 4 March 2019.

Upon completion of the project, the banks systems will intergrate with those of their group, FMB Holdings Plc, enabling the bank to offer a wider range of products and services.

Services will be affected as follows:

Other Services
The following services will not be available from 22 February 2019 till 04 March 2019:

1.New Account Opening;

2. Account Closures and related service requests.


Section II: Banking Services from 4 March 2019: Key Information


A. Account Numbers (Current, Savings, Loans and Fixed Deposits) Please note that your account number for current, savings, loan or fixed deposit accounts held with the bank will remain unchanged with the exception of a minor change in format as below: Existing account number 2112-1234567 would become 21121234567.


B. Cards & PIN Your card number, PIN, second PIN (on the reverse of your card), card expiry date and account number linked to card will not change.


C. Cheque Books & Transaction Slips: Your cheque books and transaction slips would remain unchanged.


D. Internet Banking We will be introducing an enhanced internet banking platform which would require a reset of the password. On accessing the internet banking, you will be requested to provide some details to enable us to verify your account.Upon submission of these details, you will be able to reset your password.


E. Mobile BankingThe current *229# USSD mobile banking platform will require a self-registration to access the new platform. This can be done by simply dialing *229# and following the instructions provided.

Our mobile banking APP platform will also require new registration which can be done by simply downloading the new First Capital Bank Zimbabwe application available on IOS and Android mobile phones.

Customer Assistance
Should you require any assistance during or after the migration period, please contact your branch management, Relationship Manager and/or our 24 hour Contact Centre through any of the following channels:

Telephone: +263 (0) 242 250579 Toll-Free (landlines): 08004216

Toll-Free (Econet): 08080093-6

Email: customer-service@barclays.com

Facebook: First Capital Bank in association with Barclays

Twitter: @FirstCapitalZ

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