Mukuru has engaged WhatsApp business Application Programming interface (API) to enable customers to conveniently repatriate money and manage their accounts, the Head of Strategy and Business Development has said.
In a statement, Oliver OâBrien said the programme is operating smoothly.
âWe have integrated with WhatsApp Business API to allow our customers to both create money transfer orders as well as managing their account details,
âIt has taken a few months and being one of the first on the market the overall process of integration has been relatively smooth,â said OâBrien.
The move comes in an age of technology where convenience is of paramount importance to majority today.
âOne of the many benefits is that technology can work anywhere. Mukuru customers can be in any country in which the company operates and still interact with Mukuru via WhatsApp,âsaid OâBrien.
The app is convenient for most as it now has popularly used languages in countries where the company is in existence.
âThe service is multilingual and has been translated into French Shona Ndebele, Chewa, Sesotho and Portuguese. Customers can easily request to chat with an agent in their home language.
For Mukuru customers who are not techno- savvy, Mukuru has retained its platforms.
âThe introduction of WhatsApp will not replace our existing methods of sending money, rather this is a new and innovative use of existing technology that
helps to replace inefficiencies of the old (SMS/USSD)â said OâBrien.
Being one of the first to offer this service to clientele, Mukuru guarantees safety and reliability on this application to its old and prospective customers.