NetOne Compensates Lost Data

NetOne has reimbursed not less than 178 000 customers with 150MB of data following a directive by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) to refund consumers who had raised the red flag over the dysfunctional One Fusion Facebook bundles.

The regulator also ordered the company to provide a database of affected people.

By Kudakwashe Pembere

“Dear Valued Customer , your account has been credited with 150MB Data, valid for 30 days as compensation for the inconveniences caused by One Fusion Facebook,” read an SMS notification sent to all its subscribers.

There were subscribers whose One Fusion bundles mysteriously depleted.

The telecommunications regulator was inundated with subscribers complaining about airtime disappearing from their mobile phones. NetOne, however, blamed social media firm Facebook for the mishap.

“We sincerely apologise for the failure to download or playback media on Facebook (or WhatsApp) using the social media bundle. Just to put you into perspective, Facebook, who are also the owners of WhatsApp, have made some critical changes to their new mobile app to the extent that while content (video, image or audio) may appear to be residing on the Facebook or WhatsApp, it is in actual fact saved on Google or Amazon cloud services,” the company said.

“This we discovered through preliminary investigations carried out by our technical team in conjunction with our other partners. That said, the effect of such file architecture is that while in our system we only configured the IPs provided by Facebook as whitelist, IPs from Google and Amazon to which such download sessions are being redirected are not, thus, making them inaccessible unless you have pure data or real money on your account,” NetOne added.

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