Econet Wireless, the biggest mobile operator in Zimbabwe has surprised customers by refunding their accounts for failed daily bundle usage.
Econet has been of late denounced for failing to consider their customers ‘s needs when it comes to the data bundles which just expire and stop working as soon as they reach their fixed time limit without considering whether the customer used them or not . The daily data bundle for example expire even if you don’t use any for that day.
By Delight Mawere
The question however is, are they refunding people who would not have used up their bundles until the expiry date?
Are they simply refunding customers who would have faced poor network connections and therefore unable to connect to the Internet?
Just recently this week they notified their customers that they were upgrading their network in other areas and that they were chances of network failure in those areas. We are just hoping its not because of this major upgrading that they were embarking on.
Whatever the reason for these refunds is, Well done Econet and we hope that this idea stays for good because a lot of customers have been unable to use up their bundles fully because of either poor network connection or the time limits that you set for these bundles.